Packing, shipping, and storage can press petals or loosen individual flowers. These videos show how to inspect the affected area, reshape the arrangement, and secure loose pieces.
Repairing a wall after transit.
Reattaching dropped flowers.A part is missing — what now?
Send us a photo of what arrived together with your order number. Our team will help identify the next step and confirm the replacement options available for your order.
Not sure what needs attention?
Send a photo of the affected area and your order number, and our team will help you identify the next step.
