China Post SAL air Shipping

About China Post

China Post Group Corporation is the state-owned postal company operating, the official postal service of China.

Owned by the State Post Bureau of the People's Republic of China, China Post is the official postal service of China. Main business scope of China Post includes: domestic and international mail delivery services, circulation of newspapers, journals and books, postal remittance services, issuing of stamps, postal express delivery and logistics services, e-business, confidential correspondence communication, postal financial services, a variety of postal agency businesses and other businesses that allowed by the state of China.

China Post is not the only postal service in China. Other postal services, such as TNT, DHL, Federal Express and UPS, are also available. China Post, however, is the most economical international postal service, although it is the slowest. After ordering an item from a Chinese supplier, you can choose any available postal service.

The transit time is subject to change. Any delay could be caused by bad weather, customs check, inspection, invalid address or number, and so on. Therefore, the actual delivery time is usually longer than the promised time.

For online shoppers it is best to use legal and large postal services and it is better to pay or confirm the payment after you receive your parcels. In most cases, your parcel will not get lost. According to the statistics of a professional tracking website, it takes as long as 180 days and as short as 3 days for a parcel to reach its destination from China, and most parcels have been successfully delivered.

With the help of the Parcels app, you can find out the exact location of your parcel or shipments delivered by "China Post" in a few seconds.

 

  

China Post International Large Package (SAL)

The International large package service is offered by China Post for the delivery of the items over 2kg and less than 20kg, 30kg or 40kg. It fits for those packages with large sizes but are not urgent for shipment so much. Compared with EMS and other express means, the large package service is much cheaper. It can be tracked and traced with shipment status if it's registered.

Like the China Post Small Parcel Service which is for the delivery of items below 2kg, the large package has normal mail and registered mail classifications. The former one is cheaper but can’t be tracked with shipment status. The registered one is a little more expensive but with tracking service. Also, classified by transportation methods, it can be divided into three types which are Air Parcel, Surface Air Lift (SAL) and Surface Parcel. The Air Parcel is transported by air, SAL by sea, land or air, and Surface Parcel by railway, automobile, or ship. The first two ways need 5-30 shipping time and the last one needs a longer time which is over one month.

The tracking number of China post large package is consisted of 13 characters beginning with “CP” following with 9 digits and ending with “CN”

Delivery Time for for Air Parcel To China Neighboring countries: 5 – 10 Days, To developed countries of Europe and America: 7 – 15 Days, To South American countries: 10-20 Days, To African and other countries or regions: 15 – 30 Days. For Surface Air Lift (SAL) Parcel: 15 – 20 Days. For Surface Parcel:1 – 2 Months.

For more questions about tracking and price, you can call China Post hotline 11185 if you are in China and +86 10 11185 if you are outside China. For English service, please press 8 after the call is got through.

  

When can I receive my parcel?

It depends on what kind of China Post service you have chosen. Usually it takes 7 – 20 working days for AIR and SAL mails, and 40 – 70 days for a surface mail. Should there be any delay, it would be as long as 180 days. You can check the status through our tracking tool. If it is an urgent parcel, you are advised to pay more for an Air mail.

  

I’ve ordered an item from China, and got a tracking number, but tracking information shows “Opening”. What does it mean?

 

China Post offers online tracking service for registered parcels, but sometimes the English information is not very clear.

“Collection” means the post office received the parcel; “Opening” refers to the step of customs check; “Departure from outward office of exchange” indicates the parcel was ready for shipment to destination country.

 

What is the reason of no tracking records for my tracking number?

For no tracking records of your tracking number, it may be caused because you typed the numbers wrongly. You should make sure that you have typed the correct number. Also, the shipment information needs some time to be shown up in the system after you send the parcel. You are suggested to wait for one or two days to check. If you still can't see the records, please contact the official China post customer service.

 

In the last many days I did not get any update. Where is my parcel? Is it lost on the way?

No more update doesn’t mean lost. There are many reasons for this:

  • It may couldn’t be tracked after it leaves the first station of China because it’s China Post Ordinary Packet. Tracking number formats of China Post Ordinary Packet: UC123456789CN，123456789 . Most of the retailers on eBay, Wish, or Aliexpress like to use this way to send cheap price items.
  • It couldn’t be tracked after it leaves China. This also happens for China Post ordinary packet.
  • If the parcel has been exported, the shipping status will not be updated until the parcel arrives in the destination country. This period may last for 3-60 days depending on different shipping methods.
  • The carrier may omit to enter the tracking information.
  • Your package may have been lost during the transportation period.

 

 

My parcel was stuck at somewhere for some days. Could you update the information?

ParcelsApp is a tracking website getting tracking data from different couriers and providing the tracking information to you for free. We are not logistics companies thus could do nothing for the delivery process. Only when the courier updates their data, could we update it accordingly. If you find your parcel stuck at somewhere over ten days, you’d better contact the local courier to check it for you.

 

What can I do if tracking result shows “Customs Rejected” or “Safety Check Rejected”?

People sometimes will see tracking status as “Safety Check Rejected” or “Customs rejected” or “Rejected”. This is usually caused by following two reasons:

The forbidden item in the parcel such has cell phone,ipad,speaker etc(Check China Post forbidden item list here). If your parcel has item in the forbidden list, you can not get the goods anymore. You must open dispute to seller and claim refund. Occasionally parcel might also be rejected by machine mistake. This often happens to cell phone cases, toys etc which looks like some forbidden item.

If the rejection has happened by mistake. It could be resubmitted to safety check point again after a period of time. The rejection-resubmit procedure might repeat many times. So if the parcel is rejected by mistake, the parcel has good chance to arrive in future, but it will still be seriously delayed.

If you believe your parcel contains nothing from China Post forbidden item list, you can wait 2 to 5 more weeks (but never pass ebay/aliexpress/amazon buyer protection due date). If your buyer protection is expiring and your parcel has not arrived, you should open dispute for lost parcel ASAP.

 

What should I do if the package delivery failed?

If tracking status showing ‘delivery failed’, it means the carrier has tried to deliver it to the recipient but couldn’t do it successfully because of the wrong address or the recipient couldn’t be connected through phone. When this happens, most of the carrier would keep the package at the post office for about two weeks. You need to contact the carrier as soon as possible to ask for redelivery. Or, it will be returned back to the sender after two weeks.

 

What does "collection", "opening", "dispatching", "departure from outward office of exchange", "arrival at inward office exchange" status mean in the tracking result?

 

Collection means that your parcel has been received by the post office.

Dispatching refers to the parcel leaves from the previous office for the China post export port in another city.

Opening means that the parcel has arrived at the local processing center and is being processed. Or the large package which includes your parcel and others is opened by the China customs to check and shipped out. (Your parcel is not opened.)

Departure from outward office of exchange means that your parcel is ready for shipment to the destination country.

Arrival at inward office exchange means your parcel has arrived at the destination country.

 

What to do if tracking status says "successfully delivered" but I didn’t receive it?

In general, if the package showing 'successfully delivered', it means the recipient has got it. If you didn’t get it, better check P.O box or ask your friends or neighbors. One of them may receive it for you. Or, contact the courier who delivered your package to ask where it was delivered and who got it.

 

How to change the address of the package?

In general, once the package is sent, the recipient’s address couldn’t be changed. You’d better track its status and once finding it arrives in the destination country, contact the local carrier to change the address.

 

How long will China Post parcel take to arrive to my country? How long till my tracking status be updated?

You can not know the exact arrival time of China Post International Parcel. The reasons of such unpredictable-arrival problem are is China Post international parcels actually go through a network called Global Postal Union.

The members of this union are postal companies of different countries and most of the countries in the world belong to this union.

So parcels from China will go through many of the union member countries before arriving destination. The destination country post company is responsible for the delivery.

The key point is, once the parcel was given to customs or airline and it is on the way to next union member’s system, China Post will no longer control the parcel and not even know the exact status and location of the parcel until next union member country scans your parcel.

After China Post lost control of the parcel, in tracking result, the parcel status will seems to be freezed or stuck with status such as “Sent to airline”, “Export Security Scan”, “Export Customs Scan”, “Handed over to airline” for quite a long time (2 to 4 weeks in regular season, and 4 to 8 weeks in rush season). Once next postal union member scanned the package again and sends the data back to China Post through Global Postal Union computer system, China Post then will update the parcel status with the new information.

If destination country does not scan the parcel, or does not send the scan result to Universal Postal Union, the status will freeze forever. So if your parcel status froze for a couple of weeks, it does not necessarily mean your parcel has any problem.

In rush season, arrival time might be double or triple of regular season.

There are many factors affecting the delivery time, including national events and festivals, departure port traffic situation, etc.

 

Official Website of China Post

If you want to track directly with official website of China Post, go to yjcx.chinapost.com.cn/qps/english/yjcx. Corporate website is located at www.chinapost.com.cn