S: Hi dear, we are glad you are interested in our products. Not all the products advertised are readily available for shipping. If the wall you are interested in buying is not in stock, it takes about 2 weeks to complete production after you have placed the order.
S: Hi dear, thanks for contacting Rose Morning. We are glad you’re interested in our products. Our flower walls are made from the highest quality silk flowers that ensure you get the best quality product you can find on the market.
S: Hello dear, the walls do not need constant care. After each use, simply ensure the walls are neatly folded in put back in the box. Ensure it is stored in a cool dry place. Avoid humid conditions and your walls will last really long.
S: Our product has a very long lifespan. Once you ensure they’re handled well and stored properly, you can use it for years without needing any constant maintenance.
S: We have several factories in China where production is done and shipped to our warehouses in the USA and UK for final delivery.
S: Hello there, we currently do not accept inhouse visits to our warehouses at the moment. To place an order, please visit our website www.rosemorning.com . After placing your order, arrangements will be done for production and shipping.
S: Hello dear, we offer custom services. Please provide us with more details on how you would like your product to look like for further assistance. If possible, please provide us with sample pictures.
S: We accept customization of sizes larger than our standard 8ft X 8ft. We do not accept sizes smaller than 8ft X 8ft Confirm from the production team if the size the customer requires can be done or not.
S: We provide shipping to most countries except remote areas and War-torn country. Ask for customer’s delivery address to confirm if it is possible to deliver or not.
S: Before upgrade：For our standard 8ft X 8ft wall, it comes in 2 pieces while the 8ft X 10ft comes in 3 pieces.After upgrade：For our standard 8ft X 8ft wall, it comes in 4 pieces while the 8ft X 10ft comes in 5 pieces.
S: Before upgrade: Most of our flower walls are put in two boxes. Each box measures 58cm X 58cm X 58cm and weighs approximately 15kg per box.After upgrade：Most of our flower walls are put in four boxes. Each box measures 30cm X 25cm X 58cm and weighs approximately 7.5kg per box.
S: At the moment, all our products are sold as single units and there are no wholesale prices. However, we can offer you a discount based on the number of flower walls you intend to buy.
S: Unfortunately, we do not do that. The entire payment needs to be completed before your order can be successful.
S: Provide website link to our products and prices.
S: Ask customer to provide account screenshot, fan page analysis data screenshot and forward to the marketing department to engage and sign contracts where applicable.
S: Refer to the marketing department for further assistance if person is signed to our affiliate program or an internet celebrity.
S: Ask the other party for discount code + background query + screenshot receipt.
S: Provide promo/sale details to the customer taking into consideration the existing sales and promos we have.
S: 10.11 starts Black Friday, daily orders continue.
S: In principle, it can't be used.
S: Kindly provide us with your order number for further assistance.
S: Detailed tracking information on the tracking numbers are usually available when the packages are finally being delivered to your address. Because your product was shipped via sea and yet to be cleared at the port and sent to a delivery agency, the tracking number will not have updated tracking data. Please be assured your product is enroute and will be delivered according to schedule.
S: We’re really sorry to hear this. Unfortunately, since we delivered the product to you according to the agreed timeline and it isn’t faulty, we cannot accept a return for a refund. We understand you wanted to use it for an event but agreed to deliver it on …. and the product was delivered as promised so we cannot offer a refund.
S: We will find out the reason and giving estimated delivery times in time.
S: Sure! We offer fast shipping via air and the product can be delivered within 7-15 days after shipping at a cost of $800.
S: Your order can be canceled for a refund. As per the terms of service on our website which you agreed to before pacing your order, a full refund is available if you cancel your order within 72hrs after placing. After 72hrs, a 20% is deducted from the cost of your order.
S: Please find below a payment link that you can pay for the fast-shipping option. Kindly provide us with proof of payment as well as your order number after you have made payment so we can make immediate arrange shipping for you.
S: We always try our best to provide our customers with the best quality product and this usually does not happen. However, if you ever have any issue with a product received, simply contact our customer service for a prompt resolution rather than raising a dispute with Stripe or Paypal as this prolongs the time for resolving any issues you have.
S: This depends on the progress of the production of your order. If production hasn’t started yet, you may be able to change it. On the other hand, if production is already complete but you still wish to change, this will impact on the agreed delivery time as we need to buy new raw materials for the new wall.
S: Confirm with the shipping department the delivery address to be sure if it is actually been delivered to the wrong address and rectify it.
S: The shipping charges are determined by external factors and not decided by our company. We can only try our best to help you speed up the production progress, but we can't guarantee that the transportation time will be faster.
S: It is normal for the real object to be slightly different from the picture due to angle or resolution. If insist on returning, it will be handled according to the refund policy.
S: If you are not willing to accept the received flower wall, we will resend the correct flower wall for you. But need your support send that one back to us.
S: This situation is caused by transportation extrusion. Take a picture and contact the customer service. We will provide videos and flower materials to teach how to repair deformed flower walls.
S: Our flower walls are assembled in two ways: Velcro bonding + rope tying. A. Tie the rope behind the flower wall to use. B. Take a picture for carton and the back of the flower wall send to customer service, service will provide comparison of side A and B of the Velcro, and then contact the customer service.
S: Apologize for our mistakes and we will provide videos to teach how to deal with it.
S: Processed in accordance with the company's return policy.
S: The product size refers to the size of the overall effect, not the size of the cloth surface.
S: If Production has not started yet, can be replaced. If Completed production, cannot be replaced. If it is a best-selling style, we can agree to replace it according to the actual situation.
S: Agree to change address if it has not been shipped. If it has been shipped, it will confirm with the logistics company and try to assist in the change, but the cost needs to be borne by the customer.
