Policies
Refund & return policy
We always want you to be happy. If we can do better with your experience at Rose Morning for any reason, please contact us — the conditions below explain what can be refunded, changed or exchanged, and when.
Refund — after ordering, before receiving
How much of your order can be refunded depends on how long ago it was placed.
Within 72 hours of ordering
100% refund
A 100% refund of the total order amount can be applied within 72 hours after placing the order.
Between 4 and 30 days
80% refund
For orders placed between 4 and 30 days, a refund of 80% of the order amount can be applied, as a 20% restocking fee will be charged.
More than 30 days after ordering
No refund
Refund requests cannot be made more than 30 days after placing the order.
Orders that cannot be cancelled
- 5–7 days “Ready to Ship” orders cannot be cancelled or refunded once placed.
- Custom products do not accept any return or exchange.
After receiving
Customers can request a full refund, partial refund, or product exchange within 7 days after receiving the order on condition that there are any quality problems, missing products, or package loss during shipment for the order.
Custom products do not accept any return or exchange.
Change of shipping address
- Customers can request to change the shipping address within 30 days of placing the order.
- Shipping addresses cannot be changed after 30 days of placing the order.
Product exchange
- Free change of the products in the order within 3 days after the order. If there is a difference in price, the customer needs to make up the difference.
- If more than 3 days after the order is placed, a change fee of 20% of the order amount will be charged. If there is a difference in price, the customer needs to make up the difference.
- Custom products do not accept any return or exchange.
Return address
Returns are received at
300 S Park Avenue #808
Pomona, California, 91766, USA
Please contact us before sending anything back, so we can confirm the return and give you the right instructions for your order.
Need to start a return?
Send us your order number and what went wrong, and our customer service team will take it from there.