Frequently asked questions

Kindly note that we are not offering real flowers, but artificial foam flowers made of PE (polyethylene) and silk flowers made of polyester.

You get the same look as real flowers, but they are more budget-friendly and they can last for a lifetime, so you can re-use them. Just make sure to keep them in a ventilated space, away from long-term direct exposure to sunlight, heat or humidity.

If kept properly, our flowers can last for a lifetime. Please be sure to keep them in a ventilated space, away from long-term direct heat or humidity.

We use high-quality silk fabric, designed like real flowers. It is not susceptible to natural elements, durable and reusable, easy to store and clean, and retains colour and shape for a long time. The flowers are full and elegant, adding a highlight to your decor.

• Ordinary express (sea transportation): 45–60 days after dispatch.
• Expedited express (air delivery): 15 days after dispatch.
• Fast shipping (International Express): 7–10 days after dispatch.

Full production and shipping times are on our shipping policy page.

The United States does not include the following shipping areas: Guam (GU), Puerto Rico (PR), Hawaii (HI), Alaska (AK) and the Virgin Islands (VI).

Yes. Tell us the size, colours and event details and we will quote a custom flower wall. Please note that custom products do not accept any return or exchange.

Refund windows depend on how long ago the order was placed. Please read the full refund and return policy.

You can check your order on the order tracking page.

You can pay by PayPal, or by debit or credit card.

Because of the higher order value, some banks block the first attempt. The payment policy page lists three ways to solve it.